We hope you will love your new Femique purchase! But if you changed your mind or need a different size, you can return or exchange your items within 14 days of receiving your order. We're here to make the return or exchange process as simple as possible.  

Important Return Conditions

• Items must be unused with all tags intact.

• Due to hygiene reasons, we cannot accept returns or exchanges for panties.

How to return

1. Find your order: Open the order confirmation email you received when you placed your order and click View your order.
2. Sign in: Click Return items and enter the email address you used for your order. We’ll send you a one-time code by email. Enter the code to continue, no password needed.
3. Request your return: Select the items you’d like to return and choose a reason.
4. Exchanging? Add a note with the name, colour and size of the item you’d like instead.
5. We review your request: Once your return is approved, you’ll receive an email with your shipping label or QR code. It depends on the courier and the country you’re shipping from. If you’re returning from Sweden, you’ll receive a PostNord QR code.
6. Send it back: Pack your items securely and drop off the parcel with the courier.

Can’t find your confirmation email? Contact us at info@femique.com with your order number and we’ll help you.

Please note:

• A return fee of 39 SEK (Sweden) or 6 EUR (outside Sweden) will be deducted from your refund, whether it's a return or an exchange.

Your refund will be processed to your original payment method as soon as we've received your return.

Let's be kind to our planet! We'll gladly help you find the perfect size to minimize returns.

Return policy on damaged, incorrect or defective products

We’re committed to making things right if something goes wrong with your order!

If you receive items that are damaged, incorrect, or defective, please reach out to us immediately at info@femique.com. We’re here to assist you.

You have 14 days from the day after you receive your order to return these items for a refund or replacement. 

Rest assured, you won’t be charged for return shipping when returning items that arrived damaged, incorrect, or defective.

Cancelling an order

You can cancel your order as long as it hasn’t been shipped yet. Open the order confirmation email you received when you placed your order, click View your order and select Cancel items. You’ll be asked to sign in with your email address and a one-time code.

If you can’t find your confirmation email, contact us at info@femique.com with the subject line Cancellation of order number xx.

Once your order has been shipped, please follow the return policy above that matches your reason for returning.

Lost shipments

If at least 2 days have passed since the expected delivery date, please reach out to our customer service team at  info@femique.com. We’ll work quickly to locate your items, but kindly allow us up to 3 days to investigate with the courier service.

If we are unable to track down your shipment after this 3-day investigation, we’ll officially declare it lost. At that point, you’ll have the option to choose between a full refund or a replacement — whichever suits you best.

Contact Us

Customer Support
Phone: +46 (0) 765-504486
Email: info@femique.com