RETURN & EXCHANGES

Return policy on customer remorse/exchange

If you happen to change your mind, you can easily return or exchange the products within 14 days from when you have received the order. 
There is no return label included in your order. To register your return and start the return process, please email the following info to  info@femique.com
  • Order number
  • Item(s) you want to exchange or return
  • Reason for the exchange or return (We are so grateful for your feedback)
  • In case of an exchange, details of the items you want to receive in return, including name, colour and size
  •  

    You will within 1 working day receive the return slip and can either print it or show the QR code attached when you leave it at your closest Postnord agent.
    We only accept returns for customer remorse on the following conditions:
    • Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
    • You’ll also need the receipt or proof of purchase.
    • Due to hygiene reasons panties cannot be returned or exchanged.
    • In cases of customer remorse returns, shipping costs are paid by the customer.
    • In cases of exchange we will pay for one exchange for example if you need to change the size. 
    Your refund will be issued to the same account/credit card the payment was made with, as soon as we have received your return. The refund is made within a maximum of 14 calendar days after receipt of the returned items. Let’s try to preserve our environment and avoid returning items. We will do our absolute best to help you find the right size.

    Return policy on damaged, wrong or dysfunctional products

    If you find products in your order damaged, wrong or dysfunctional please contact us directly by email at info@femique.com.

    In the aforementioned case, you will have 14 days to return these products and get refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 14 days period from receiving the order.

    You will not be charged for return shipping costs when returning an item that arrives damaged, wrong or dysfunctional, as the shipping costs will already be paid by us in the return label.

    Cancelling an order

    You have 24 hours before the item(s) have been shipped to cancel your order.

    In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.

    Lost shipments

    If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at info@femique.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5 day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.

    Refund process

    The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.


    Contact Us

    Customer Support 24/7
    Phone:+46 (0) 76 550 44 86
    Email: info@femique.com


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